Help Center
Find answers to common questions about Roufy's Store
Buyer Protection
Every purchase is protected
Fast Shipping
Free shipping on select items
Secure Payments
Safe and secure transactions
Frequently Asked Questions
How do I place a bid?▼
Navigate to any auction listing and enter your bid amount. You must be signed in to bid. Your bid must be higher than the current bid by at least EGP 0.50.
What happens if I win an auction?▼
You will be notified via email when you win. You can then proceed to checkout to complete your purchase and provide shipping details.
Can I cancel a bid?▼
Bids are binding and cannot be cancelled once placed. Please make sure you are comfortable with your bid amount before placing it.
How does Buy It Now work?▼
Some listings offer a Buy It Now price that lets you purchase the item immediately without bidding. Click the Buy It Now button to proceed to checkout.
What payment methods are accepted?▼
We accept cash on delivery (COD) for orders within Egypt. Additional payment methods will be available soon.
How do I track my order?▼
Visit your profile page to view all your orders and their current status.