Privacy Policy

Last updated: May 9, 2026

1. Introduction

Welcome to RoufyStore.com ("we," "us," or "our"). We are an Egyptian e-commerce marketplace specializing in importing goods. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

Personal Information

When you register, place an order, or interact with our services, we may collect:

  • Full name and email address
  • Phone number and shipping address
  • Google account information (when using Google OAuth sign-in)
  • Order history and transaction details
  • Payment information (processed securely via Paymob)
  • Communication preferences

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent, and navigation patterns
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery
  • Create and manage your account
  • Process payments through our payment provider (Paymob)
  • Send order confirmations, shipping updates, and delivery notifications
  • Provide customer support and respond to inquiries
  • Improve our website, products, and services
  • Send marketing communications (with your consent)
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations, including Egyptian customs and tax regulations

4. Information Sharing

We may share your information with:

  • Payment Processors: Paymob processes your payment data securely. We do not store full credit card numbers.
  • Shipping Partners: Delivery companies receive your name, address, and phone number to fulfill orders.
  • Sellers: Marketplace sellers receive necessary order details to fulfill purchases.
  • Google: If you use Google OAuth to sign in, Google may receive information per their privacy policy.
  • Legal Authorities: When required by Egyptian law, court order, or government regulation.
  • Service Providers: Third-party services that help us operate our platform (analytics, hosting, email).

We do not sell your personal information to third parties.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences and cart contents
  • Analyze website traffic and usage patterns
  • Provide personalized product recommendations

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), secure payment processing through Paymob, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for a minimum of 5 years to comply with Egyptian tax and commercial regulations. You may request deletion of your account, subject to our legal retention obligations.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data (subject to legal requirements)
  • Withdraw consent for marketing communications at any time
  • Object to processing of your data in certain circumstances
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

  • Email: shady.hamad@gmail.com
  • Website: roufystore.com
  • Location: Egypt